The Luigi Malones restaurant package has been built on the fundamental principle of "Customer satisfaction delivers growth and profits". Every facet of the business has been designed, built and re-built to achieve this objective.

The business does not therefore have to rely on heavy advertising or promotional campaigns as we firmly believe that "Customer satisfaction" generates all the business our restaurants need. The growth and profits we enjoy are a direct result of this principle; however over time we have also developed and evolved both simple and sophisticated routines and methods, throughout the business to constantly check, measure and exploit its full potential.
• Acknowledged innovators in the sector.
• Founders have decades of experience in the business.
• Prime restaurant sites.
• Enthusiastic hands-on management team.

Very specific and tightly controlled systems and routines are in place to maximise margins and profitability in the key areas of the business.
 
• Margins - In-house management accounting system and variance reports.
• Labour Scheduling - software (cost control)
• General overheads - Budgets, stock control and good overhead controls.
• Net returns - Constant monitoring and manipulation of key factors
 
Luigi Malones has a direct alliance and is a development partner with Breakaway Vision (USA) and other specialists.
Our Restaurant Business System (fully integrated) incorporates leading programs for:
 
• Telephone system (to handle the volume of calls)
• Reservation enhancement
• Table management (maximises throughput)
• EPOS system
• Back-office system (cost controller)
• Labour scheduling and cost control databank
• HACCP recording and audit system.
• Direct on-line booking (pending)
• On-line branch control and digital (visual) monitoring through Private Internal Network (PIN)
• Comprehensive set of manuals (also held confidentially on our website and
updated constantly) detailing each and every aspect from A to Z. Covering
the whole spectrum of conceiving, choosing, building, establishing,
exploiting, enjoying and succeeding in the restaurant business
• Food and Drink menu updates twice a year with new exciting recipes from our research over the world. Introducing the latest technology to assist you in running the restaurant. Staying one step ahead of our competition.